Unit 1 - step 6b - Get User Feedback and Iterate (Try)

User - male, 19 years old, student 

• a student who is often late for his morning class 

focus?

• morning or bedtime routine

key problem?

• sleep deprivation

key solution?

• know your goal
  
  • motivated to be an accountant 
  • get what you need to succeed 
  • enough sleep 
  • not lose school term 
  • safely drive to school 
  • have energy to study / practice 
   

key prototype?

After you’ve finished your testing session, clean up your notes and highlight comments or thoughts from the user feedback session that you find to be especially important.  

I began with my assessment of his problem. Original focus was on the need for sleep, that without enough sleep .. he could not study properly, he could not travel to and from work by car safely, he could not succeed in reaching his goal - to be an accountant. I commented on his goal - to be an accountant - and suggest that this should be his motivation to get sleep. I presented the idea of producing a badge or tag with his name on the front, a picture of himself, the word "accountant" below, and the year that he would plan to graduate. On the back side, I suggested that it list what he needs to succeed .. and reminded him of the need to get adequate sleep, to drive safely, and to make time to study. This brought up the need to get support for his goal from of his brother and father, both of whom have been drawing on his already limited time to call on him to do work for them most evenings. I urged him to get their signatures on this tag as a show of their support and as an opening to discussing the issue and manifesting for them how serious he is about his goal of becoming an accountant. With the tag complete, I suggested that the tag could be hung in the car, posted on the fridge, fastened to the bedroom door. It could even be made into a sticker and placed on books .. and shared with his brother and father.



Identify key feedback takeaways that you can use to iterate and improve your prototype. Based on the feedback you received, what are the small edits you would make to your prototype? Would you make any major changes?

Not much feedback received .. probably hampered by the fact that he is a low intermediate EFL student. He noted how "organized" the prototype / idea was. He asked to take a photo of it so he could share it (?) He also mentioned how he had heeded my advice from the earlier interview - namely the need to speak to both his brother and father about gaining their support for his goal of becoming an accountant, and for minimizing their demands on him to work so he could find more time to study and get to bed earlier. The results surprised him. His father mentioned how "we will find someone to do (his) work so (he) can study".

 Based on the feedback you received, what are the small edits you would make to your prototype? Would you make any major changes? If you have time, apply 1-2 pieces of your user feedback to improve your prototype. If you have less time, simply make some notes about how you would improve your next prototype.

One matter stood out. I saw more focus from him on the need to find more time to study rather than sleep (though I think both are likely to be important).  While inferred in the current iteration, this could very well be given as much prominence as the issue of sleep when designing the next iteration of the tag / badge.