Unit 1 - step 6a - Get User Feedback and Iterate (Try)

User - male, 19 years old, student 

• a student who is often late for his morning class 

focus?

• morning or bedtime routine

key problem?

• sleep deprivation

key solution?

• know your goal
  
  • motivated to be an accountant 
  • get what you need to succeed 
  • enough sleep 
  • not lose school term 
  • safely drive to school 
  • have energy to study / practice 

key prototype?

Before you reach back out to your user and share your prototype, brainstorm a list of questions you have about the solution idea. What do you want to learn about your prototype concept? What feedback will be most helpful to you as a designer?  Focus your questions on the user’s reactions to your solution idea, as opposed to the feasibility of the solution. Potential questions for your user include:

• What specific elements of this solution do you like? Why?
• What specific elements of this solution do you dislike? Why?
• Would you consider using this solution? Why or why not?
• What do you find intuitive about this solution versus confusing?
• How might you improve this solution idea?
• What facets of the solution do you want to know more about?

If your user is willing and gives their permission, record the feedback session, but do not post the recording in the forums. Take notes. We recommend using this Feedback template. Check out our example feedback session using the template.

 Feedback Tips: 

• Begin by sharing the problem you identified from the user interview.
• Next, explain that you’ve created a prototype, or first draft, of a solution idea. You are seeking honest, constructive feedback on this draft so you can improve it. Remind them that they are a partner in this design process.
• Give your prototype to the user. Allow your user to examine your prototype at their own pace and, ideally, without interruptions (2-3 minutes). As they engage with the prototype, record their reactions and questions. You may be tempted to explain your design decisions at this point, but try not to. 
• Take 1 minute to describe your solution idea in a little more detail, only after the participant has had a chance to examine it. Ensure your user has a basic understanding of your solution idea. Avoid going into every facet of the design.
• Ask your user prepared feedback questions and take notes.