Showing posts with label conduct interview. Show all posts
Showing posts with label conduct interview. Show all posts

Wednesday, May 3, 2017

Unit 2 - Step 6 - "Try" (adapting a current prototype for more effective use by EFL students) (try)

Limitations of “Try”
Could not do a “try” because of the current place we are in the semester - last week of the term and student focus is on exam preparations. However, after working on updating the prototype, I still wanted to follow up with students and now a colleague to get their reactions. Note that I reviewed the insights learned from the last interview. After reviewing examples that had been posted by other participants of the course, I sensed that perhaps I had “bitten off more than I could chew”. As a result, I also reached out to one of the course facilitator’s Mitchel Resnick, MIT (twitter - @mres ) for feedback. It was confirmed. I really needed to scale back the scope of my earlier prototype activity (link on blog) to realize something more manageable. What I have now (link to blog, link to doc) certainly achieves this but I still even wonder if I’ve gone far enough.

The alternative?
Another Interview

Observations
Students were surprised but very receptive to being invited back to discuss my work .. and were equally interested in contributing to the design of a lesson plan on vocabulary. We met informally outside of class time.
They noted how they were not accustomed to being invited and solicited for such feedback, that it has never happened to them before. What also slipped out from them is how they perceive instructors underestimate their ability to learn and want to learn - that they are often being treated in a condescending manner. If they know that they are respected by their instructor, they will actually produce more and with greater commitment. If they are not, there is a tendency to only deliver the bare minimum.

They noted how they wanted more “hands on” practical application of ideas - vocabulary
They cited how I demonstrated in class the concepts of  tension and compression using the classroom door as a useful example of how to be more engaging, helping them to understand concepts - not just from leaving it to them to read about and then understand them.  

They also noted how they were already eager to try it and wondered when and where this could be done. Through no urging or suggesting by me, they even approached me with the idea of doing it as part of summer classes they plan on taking. This may be a characteristic of the engineering student population - one worth investigating further.

How to improve the prototype?
Identified from the second interview (with some caution because the feedback only comes from three students).
Students WANT (crave) engagement thus there is a need to look for where and when opportunities exist for inviting students to engage with and experience new concepts
Student WANT models so that they see and understand the concept / process they are being asked to  apply. Models are important but there is a need to stress that these should really not be used as templates. Instead, students need to be encouraged to be critical of why the models are designed the way they are .. and how they are open to being adapted, changed or even replaced
Students need to see a model of the “discovery” process in an effort to invite them to do the same (example? Evolution of the bicycle? Design of shoes (Tinker Hatfield - Air Jordans)? Challenge to find a simple short video to help  illustrate this; to find a simple problem for students to work on (paper tower? paper airplane?)  to see process


My reflections
Leads me to see both the rationale for and viability of differentiated instruction; inviting student feedback on addressing needs and challenges.. And inviting them to use the “design thinking” process to help address these needs and challenges. Yet it is difficult to get students to reflect on something that is abstract without having tried it thus underscoring the importance of completing this “try” phase.

Getting feedback is so critical to ensuring the “design thinking” process works. That feedback informs the design process, by inviting one to challenge assumptions about the way things are done. So to get that feedback, really means that the instructor needs to invite it frequently and continuously especially when there is a history or culture that discourages. I’m referring to the uneven power relationship between instructor and students. . I’m thinking of how this is often seen by students as placing the instructor in the position of being a superior - someone vastly superior to the student, and holder / discloser of the answer. 

Wednesday, April 12, 2017

Unit 1 - Step 2 - results of interview / select specific user problem

User - male, 19 years old, student 
  • a student who is often late for his morning class 
focus?
  • morning or bedtime routine
  • 4 key questions
    • share with me a typical morning preparing to come to the school
    • can you tell me about what has happened as a result of being late for these classes? what are the costs / benefits to you of either allowing the problem to continue or solving the problem?
    • of the many things that you do as preparation for coming to class in the morning, which are likely to be the biggest reasons for causing you to be late? 
    • what changes have you made to deal with the problem?  why are they not working? 
  • 4 key questions / responses
    • share with me a typical morning preparing to come the University
          • get up at 0610 ... get washed ... have breakfast ... leave the house 0650
          • leave for school -70 km drive .. deal with traffic ... find parking ... get to class often late because of it (good eye contact; matter of fact replies)  
      • probed further 
        • why not get up sooner to leave sooner?) 
          • am getting up at 0445 to go pray 
          • then go back to bed ... to catch more sleep ... but often have difficulty getting up at 0600 because of it (good eye contact; matter of fact replies .. some delay in response - reflection?) 
      • probed further 
        • why do you not get enough sleep? 
        • tell me about the night before
          • get to bed often at midnight .... if I go to bed at 2300 seem to be ok (realization that the problem would be addressed with more sleep) (good eye contact; matter of fact replies .. some delay in response - reflection?)
      • probed further 
        • why do you not go to be earlier if you know it is better?)
          • has to work for his father or brother ... doing work no one else can or knows how to do 
          • finish day of classes at University at 1800 then have a 70 km drive back home .. often arriving at 1900 or later due to traffic .. then asked to work by his father (good eye contact; matter of fact replies .. some delay in response - reflection?)
    • can you tell me about what has happened as a result of being late for these classes? what are the costs / benefits to you of either allowing the problem to continue or solving the problem?
          • feel badly about getting to class late 
          • want to be an accountant.. want to finish as soon as I can (good eye contact ... more emotion in reply) 
    • of the many things that you do as preparation for coming to class in the morning, which are likely to be the biggest reasons for causing you to be late? 
          • never got to this question.. because the probing unearthed more than enough 
    • what changes have you made to deal with the problem?  why are they not working? 
          • never got to this question.. because the probing unearthed more than enough 


Sunday, April 9, 2017

Unit 1 - Step 2 - prepare & conduct interview

target user


    User - male, 19 years old, student 
    • one of my students who is often late for his morning class with me  
    focus?
    • morning or bedtime routine

    brainstorm questions 

    • initial questions
      • what do you see as the current reason for being so late for class most morning?
      • what are the costs / benefits to you of allowing the problem to continue or solving the problem?
      • do you want to solve the problem? why or why not? 
      • what are you doing now to solve the problem? why is or is it not working?  
      • what other options do you have to help solve the problem? have you acted on these? why or why not?
      • what do you have control over to help solve the problem?
      • what do you not have control over but wish you did? 
      • what other options have you tried to help solve the problem? why haven't they worked?
    • 4 key questions
      • share with me a typical morning preparing to come the University
      • can you tell me about what has happened as a result of being late for these classes? what are the costs / benefits to you of either allowing the problem to continue or solving the problem?
      • of the many things that you do as preparation for coming to class in the morning, which are likely to be the biggest reasons for causing you to be late? 
      • what changes have you made to deal with the problem?  why are they not working?   
    Advice icon Interview Tips

    Example (using morning routine)
    Avoid asking questions that reflect a personal bias so you get a genuine answer from your user.
    Avoid: “Isn’t it stressful to get ready in the morning? How could it be easier?”

    Better: “Tell me about  getting ready in the morning. How would you describe your emotions or attitude?”
    Focus on specific moments or experiences.
    Avoid: “What do you usually eat for breakfast?”

    Better: “What did you eat for breakfast today?”
    Ask the interviewee to walk you through their experience.
    “Imagine you’re preparing breakfast. Walk me through that experience.”
    Solicit stories and emotions.
    “Can you tell me about a time when you felt really rushed to get ready for work? What was that like?”  
    Dig into “pain points” the user mentions.
    “You said that it’s hard sometimes to pick out clothes and get ready in time. What part of picking out clothes is especially challenging?”
    Ask “why” often and as a follow-up to questions in order to learn more.
    “Why do you pack your breakfast in the morning?”
    Potential response: “I  don’t have time to sit down and eat.”
    Follow-up questions: “Why is eating breakfast important to you?”

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