Wednesday, April 12, 2017

Unit 1 - Step 2 - results of interview / select specific user problem

User - male, 19 years old, student 
  • a student who is often late for his morning class 
focus?
  • morning or bedtime routine
  • 4 key questions
    • share with me a typical morning preparing to come to the school
    • can you tell me about what has happened as a result of being late for these classes? what are the costs / benefits to you of either allowing the problem to continue or solving the problem?
    • of the many things that you do as preparation for coming to class in the morning, which are likely to be the biggest reasons for causing you to be late? 
    • what changes have you made to deal with the problem?  why are they not working? 
  • 4 key questions / responses
    • share with me a typical morning preparing to come the University
          • get up at 0610 ... get washed ... have breakfast ... leave the house 0650
          • leave for school -70 km drive .. deal with traffic ... find parking ... get to class often late because of it (good eye contact; matter of fact replies)  
      • probed further 
        • why not get up sooner to leave sooner?) 
          • am getting up at 0445 to go pray 
          • then go back to bed ... to catch more sleep ... but often have difficulty getting up at 0600 because of it (good eye contact; matter of fact replies .. some delay in response - reflection?) 
      • probed further 
        • why do you not get enough sleep? 
        • tell me about the night before
          • get to bed often at midnight .... if I go to bed at 2300 seem to be ok (realization that the problem would be addressed with more sleep) (good eye contact; matter of fact replies .. some delay in response - reflection?)
      • probed further 
        • why do you not go to be earlier if you know it is better?)
          • has to work for his father or brother ... doing work no one else can or knows how to do 
          • finish day of classes at University at 1800 then have a 70 km drive back home .. often arriving at 1900 or later due to traffic .. then asked to work by his father (good eye contact; matter of fact replies .. some delay in response - reflection?)
    • can you tell me about what has happened as a result of being late for these classes? what are the costs / benefits to you of either allowing the problem to continue or solving the problem?
          • feel badly about getting to class late 
          • want to be an accountant.. want to finish as soon as I can (good eye contact ... more emotion in reply) 
    • of the many things that you do as preparation for coming to class in the morning, which are likely to be the biggest reasons for causing you to be late? 
          • never got to this question.. because the probing unearthed more than enough 
    • what changes have you made to deal with the problem?  why are they not working? 
          • never got to this question.. because the probing unearthed more than enough 


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